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1. Information we collect from you

We collect two categories of information from our visitors: identifying information and non-identifying information. Ultimately, our goal is to provide you with a customized, efficient user experience while using our site.

Identifying Information
Identifying information lets us know who you are. We ask for your personal information when you order products, apply for a credit account, fill out surveys or employment applications, and send us feedback. Examples of this category of information include your name, billing and shipping addresses, phone numbers, e-mail addresses, credit card or other payment information, and product details. Obtaining this information allows us to fill your order or request, as well as provide you with personalized responses and services.

Non-Identifying Information
Non-identifying information helps us to monitor our sites and our customers’ browsing habits while browsing our site. We gather various details about you based on where and how you shop on our site in several ways. Examples of this information include the URL address of the website you came from (commonly called a “referer”), the path you follow through our site, information about the browser you are using, and your Internet Protocol (IP) address.

A URL (Uniform Resource Locator) is the global address of a document, page, or server on the Internet. An IP address is an identifier for a computer connected to a TCP/IP-based network such as the Internet… similar to a phone number; it is used to facilitate your ability to communicate with servers and other computers on the Internet. It does not necessarily identify you as an individual.

2. Where we collect information from you and how we use it

Our primary goal in collecting either type of information is to provide our visitors with an efficient, personalized online experience.

In regards to identifying information, we use it to fill orders and requests, respond to requests for employment consideration, contact purchasers to inform them of their order status, to send Prime Shine promotional information (unless requested not to do so by e-mailing this request to eporges@primeshine.com), to enhance the operation of our site and administer our systems.

We review the browsing habits of our visitors on an aggregate basis to determine our customers’ preferences - whether we can make changes to make your browsing experience quicker, easier, or to make other improvements.

3. With whom we share your information

Prime Shine does NOT make use of third-party e-mail, advertising, or other services. We have a very strong NO SPAM policy, and actively work to stem the amount of incoming spam we receive. Your e-mail address and personal information will not be shared with anyone.

• • In the process of shipping your order, we do share your name, address, and phone number with our shipping carriers (i.e. UPS, FED-EX).
• • If you pay by credit card, we do share your identifying information with our credit card processor and their agent(s). They are required under federal law to keep your personal information confidential, private, and secure.

4. Security precautions in place to protect against loss/misuse/alteration

We have taken steps, both electronically and physically, to protect your information as best as we can once it is in our hands. But as with any electronic transmissions, despite our best efforts, one should understand that there is not a guarantee that your information won’t be intercepted or accessed without authorization.

Our order forms, order status, and other points of entry for sensitive information are protected and encrypted by our 128bit SSL (Secure Socket Layer) server, the industry standard.

Employee access to your information is restricted. Employees are granted specific access to specific information in order to complete your order. When entering credit card information, you are given the option to have us store your details for future orders.